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The customer service person instructed me to do this and even though it is awkward and silly to have to do this, its worked for two years. This drive does what its supposed to do, which is back up my files automatically without me having to think about it.One significant glitch is that if I completely shutdown my computer, the next time I turn the computer on, I have to unplug the external drive from the power source and replug it in order for the drive to show up on my computer. There is no power on or power off button on the drive.
I'll stick to western digital hard drives, I've never had a problem with them over the years. This drive worked about 2 weeks then failed. Would not recommend this.
but this is around the 10th time there's been a problem with it. The one thing hard drives are supposed to do, is to store files so they won't get lost. please please never buy anything seagate makes. I couldn't be more angry with this product. my computer has notified me that around half of my music, or 30 gigs, couldn't be rewritten to this stupid hard drive, that was working five days ago. it seems that it is now randomly deleting all my music, and my computer is now fine.
The device allows you to customize a script to specify what files you want to back up, and how often, but within an hour, the system loses the customization.All in all, a disappointing purchase. When you remove this property, they still can't be backed up automatically. Of course, you can do a Copy/Paste, but I purchased the item so I wouldn't have to do that. Boy, this driv sure liiked good on paper. Returned it for credit in 3 days. I wish that I did more research.To start off, the fact that in most cases this device can't back up photos is a known error. Good price, good reviews, well-known name, etc. You usually receive a message that "hidden file" backup is not supported", even though in many cases your photos aren't "hidden files".
It even has it's own program already loaded on it to schedule backups every day/week, etc. I only use this hard drive for back up purposes, but it works perfect for that.
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